Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[nanjoc]

Me too. Loved it and worked great for one year. Now nothing works. I spent an entire day trying to fix to no avail.

[Gr4ndp4]

Hi, @Queenie2021, welcome to the community, check out this thread here 

Cheers

[nanjoc]

same here. I am upset

[Skyebrock91]

I have had this same issue. However the support agent from fitbit made me do a factory reset, despite me saying I didnt want to as I had tracked all my data for the day and now its basically a new device again, which was unwanted as I'd personalised it. But now it says it needs an update but is unable to update it! I refuse to believe my device is broken as it was working fine up until I went to sleep! 

[Gr4ndp4]

Hi, @Naomi62, welcome to the community, check out this thread.

Cheers

[Gr4ndp4]

Hi, all, check out this thread 

Cheers

[Completelystuck]

I too have a Samsung J6 and while there have been occasional sync issues, the last few days have been a nightmare.  My sense totally stopped syncing this morning. 

I have tried everything and finally tried to add again the Sense to my Fitbit app. Disaster - as now I can't re-add the watch at all and the original Sense is of course no longer shoeing. The app finds the watch but just won't connect.  I have again tried all the usual hints and tips. I am now in the position of not being able to connect my Sense to the app at all. 

[Skyebrock91]

Mine is a Versa 2. And this is the second time I've had an issue with Fitbit with issues with syncing after updates. This was a Christmas present from my fiance. We are  now requesting a refund as its unusable and will be moving to a Garmin or.something that actually works! 

[Johntwa]

The company stinks. I will never recommend Fitbit to anyone again

[Johntwa]

It is robbery 

[Completelystuck]

I am on Android 10 and have the same issue. I made the mistake of taking the  Sense off the app but that was a big mistake as I  am trying to re-add it and now it just won't connect. Help. 

[Eliz_K]

Hey everyone my fitbit is still not updating on my tablet thats 2 days now?  Are others still having problems (according to stats only done 745 steps in 2 days ) not true......honestSent from my Galaxy

[SDG1982]

I know this has been announced as an issue, but I want to add that it's also happening to me. I've tried every troubleshooting tip out there. Turning everything on and off, logging out, reinstalling... everything. Noone of this has helped.  Charge 4 new as of 12/25/20. I hope it is fixed soon!

[Kalendi]

And I tried chatting with Customer support and got the standard here are the things to try.  Which of course I already had tried.  I would have been much happier with the answer that they were aware of the problem and are working hard to resolve it.  But I was left feeling very disappointed and ready to return my brand new tracker.

[Kalendi]

Thank you for acknowledging that there is a problem!  Customer Service kept running me through all the steps that I had tried many times over.

[Giraffemom]

Yes please it's becoming annoying. I can't sync or do the update that's available. Thank you for letting us know it's being worked on. 

[Ladybug.leah]

I have android 10 and it wont sync or pair. Is this related to your above issue?

[AmMo527]

Syncing issue is also with my iPhone. Not just android. 

trying to get my sleep tracking to work! It's erratic. 

[Snowman2k]

Fitbit providing a rollback, not in there ability, they always do updates that offer no improvements but cause issues, its typical Fitbit operation, enjoy the fun of unbelievable poor customer support but lots of platitudes 

[BernadetteS]

Lots of mentions of Charge 4 on here, but problems with the Versa 3 too!  Hoping for a speedy resolution, am missing my fitbit!