Exactly my problem. I'm an unproud owner of a fitbit versa since march 2019. This is my third versa. I've come to panic a few situations: leting the watch go to 0% battery. Even if i charge it immediately, it will take hours-days to be able to start again. If it ever does (first watch). Second one was around a new update and not even updating it started to do weird stuff, like deleting measures on the app. Etc. I tried everything and finally with the desperation of having tried everything i reset the watch. It died. Now, once i saw the update **ahem** again on my phone i was like, uh oh. Ignoring it until today it just not only wouldn't sync (it stopped altogether last Sunday, and the days before was hard to do). And today again with the weird stuff. I tried to pair it again, to not avail. I used an old phone, that synced perfectly a couple of months ago and that still had my data, but same process than with my current mobile.
To sum up: now, i hold to a watch that it only gives me the information on the watch (no sleep info sadly) and praying that it doesn't die. I think that for 175 € it is quite sad to feel "happy" that "at least" the monitor works. I mean, my super old 15 € casio watch still works to this day and has a zillion years. It is that much to ask for, that the engineers correct which are OBVIOUS bugs???
Fitbit service i find it horrible too. Superficially ultra-hiper-super-nice(I guess American-kind-of-customer-service-policy) but not helpful at all . A major waste of time. Stop being nice and solve the issues!
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