Syncing difficulties with Charge 2

[trumpwatch]

My Charge 2 won't synch with my Google smartphone. Until recently it worked fine.  But three weeks ago it started giving me a choice when I pressed the Fitbit app on my phone.  It wanted me to Join Fitbit or Log In, and wouldn't do anything else until I chose.  So I logged in, with my correct email and password as verified by your website, www.fitbit.com.  But no.  "Invalid," according to the app.  Reset?  No.  "Network operation failed.  Fitbit.com is unavailable.  Try again later."  Join Fitbit?  No.  "Network operation failed, etc."  So what do I do?  Get another fitness tracker from another manufacturer?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @trumpwatch, welcome to the Community Forums! Sorry for the delay in responding your post.

I appreciate the details that were shared in your post, thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[Supermo999]

Hi

I have the same problem with my Fitbit charge 2 sync with my Huawei P20 Pro.

Everything was fine until today (Monday 28th Oct) and now it say sync complete and all enteries are blank. I have tried every option given to correct this. Can you advise me further please.

[RicardoFitbit]

Hi @Supermo999, welcome to the Community Forums!

Thanks for bringing this to my attention. It seems that the information that was recorded by your Charge 2 was synced with your account but the tiles from the Fitbit app are not updating such information. If you haven't already done so, please try the following steps and let me know how it goes:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.
7. Let me know if the issue persists.

Looking forward to your reply if you need further assistance. 

[Supermo999]

Good Morning,

There would appear to be an intermittent fault as it syncs after I do as you suggested however , when I attempt to sync again later in the day it cannot find the device or sync fails.

Moira

[Supermo999]

Hi

I have attempted al your recommendations again today and still not working.It says sync complete but no information has been recorded at all.

Thinking now of no longer using the Fitbit as becoming frustrated. Cannot understand why it has worked fine with my Huawei till this week.