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Syncing difficulties with Charge 2

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‎04-11-2020 04:20 - last edited on ‎04-26-2020 19:23 by Fitbit Moderator

‎04-11-2020 04:20 - last edited on ‎04-26-2020 19:23 by Fitbit Moderator

Hi 

I cancelled free trail premium app for my charge 2 and now my charge 2 hasnt synced since Thursday can you  help please thanks Massey 

 

Moderator edit: Subject for clarity

Moderator edit: Removed personal information

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‎04-26-2020 19:22

‎04-26-2020 19:22

Hi @ABMassey, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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