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Syncing difficulties with Charge 4

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‎03-01-2021 06:37 - last edited on ‎03-01-2021 17:24 by Fitbit Moderator

‎03-01-2021 06:37 - last edited on ‎03-01-2021 17:24 by Fitbit Moderator

Was really hoping the charge 4 would be an upgrade over charge 2. I was wrong, I constantly have sync issues with my Android phone. Now it simply won't even connect via bluetooth. I'm about to bail on Fitbit. 

 

Moderator Edit: Clarified subject

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‎03-01-2021 17:23 - last edited on ‎03-13-2025 08:47 by Fitbit Moderator

‎03-01-2021 17:23 - last edited on ‎03-13-2025 08:47 by Fitbit Moderator

Hi @qcdale, welcome to the Community Forums. 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎03-01-2021 18:02 - last edited on ‎03-03-2021 19:16 by Fitbit Moderator

In response to RicardoFitbit

‎03-01-2021 18:02 - last edited on ‎03-03-2021 19:16 by Fitbit Moderator

I've tried all those things multiple times. The charge 4 was a waste of
money clearly. It's always been difficult and slow to sync. I assume Google
broke the app and considering I'm on an Android phone that's saying
something. Hasn't synced in 3 days.. so.. time to move on I guess. Been a
good run but it's over. Hate to see Fitbit die but...

--
Dale 

 

Moderator Edit: Personal info removed

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‎03-03-2021 19:17 - last edited on ‎03-13-2025 08:47 by Fitbit Moderator

In response to qcdale

‎03-03-2021 19:17 - last edited on ‎03-13-2025 08:47 by Fitbit Moderator

Your reply is appreciated @qcdale

Thanks for your feedback and for troubleshooting your Charge 4 with the steps that were shared on my previous post, I respect your decision if you don't want to use your Fitbit anymore. Please do not hesitate to contact me back if further assistance is needed or if you have any additional questions.

I'll be around. 

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