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Syncing difficulties with Charge HR and Samsung S10

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‎03-26-2020 09:21 - last edited on ‎04-22-2020 14:37 by Fitbit Moderator

‎03-26-2020 09:21 - last edited on ‎04-22-2020 14:37 by Fitbit Moderator

I have lost a week of information die to my Charge HR not connecting to my Galaxy S10. I've tried everything, from resetting my phone to resetting my Charge. It's fully charged, and there are no other issues. Why won't it sync with my phone???

 

Moderator edit: Subject for clarity 

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‎04-22-2020 14:36 - last edited on ‎08-08-2025 05:19 by Fitbit Moderator

‎04-22-2020 14:36 - last edited on ‎08-08-2025 05:19 by Fitbit Moderator

Hi @BassLove520, welcome to the Community Forums! Sorry for the delay in responding.

Thanks for bringing this to our attention and for troubleshooting your device before posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

Let me know if you have any additional questions.

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