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Syncing difficulties with Ionic

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‎01-01-2020 15:27 - last edited on ‎01-05-2020 18:59 by Fitbit Moderator

‎01-01-2020 15:27 - last edited on ‎01-05-2020 18:59 by Fitbit Moderator

I reset my phone, the bluetooth for both devices, the ionic, uninstalled the fit app, everything. Still not syncing. This is truly frustrating. It needs to be fixed please or I want my money back. 

 

Moderator edit: Subject for clarity 

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‎01-05-2020 18:58

‎01-05-2020 18:58

Hi @Lordy2020, welcome to the Community Forums! Sorry for the delayed reply.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. For refund-related inquiries please check our policies here. 

 

Keep me posted, I'll be around if you need anything else.

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