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Syncing difficulties with Samsung Galaxy A40

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‎12-16-2019 13:57 - last edited on ‎12-17-2019 16:51 by Fitbit Moderator

‎12-16-2019 13:57 - last edited on ‎12-17-2019 16:51 by Fitbit Moderator

I have just got a Samsung A40 and I can get my Charge 2 to get as far as sending the code but it wont sync...

 

Moderator edit: Subject for clarity

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‎12-17-2019 16:51 - last edited on ‎08-16-2025 15:35 by Fitbit Moderator

‎12-17-2019 16:51 - last edited on ‎08-16-2025 15:35 by Fitbit Moderator

Hello @Maxinet, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep in mind that the Samsung Galaxy A40 is not listed as a compatible device with our products and services, therefore, you can experience connection difficulties with it and your Fitbit.

Keep me posted, I'll be around if you need anything else.

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