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Syncing issues after update

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‎08-20-2019 15:29 - last edited on ‎08-24-2019 09:11 by Fitbit Moderator

‎08-20-2019 15:29 - last edited on ‎08-24-2019 09:11 by Fitbit Moderator

I want to see how many of us are in this community. They can't lie to us all about this in a single thread of people still having this same issue.

 

At this point it's ridiculous. 

 

 

Moderator edit: updated subject for clarity.

Best Answer
639 REPLIES 639

‎08-22-2019 09:35

‎08-22-2019 09:35

Yes, same. My Alta HR hasn't been able to sync since Monday (8/19) and I've tried every suggested fix multiple times.

Best Answer

‎08-22-2019 12:23

‎08-22-2019 12:23

My Fitbit will not sync to my phone,it was doing it last week, what has gone wrong 

Best Answer

‎08-22-2019 12:24

‎08-22-2019 12:24

@SunsetRunner wrote:

I want to see how many of us are in this community. They can't lie to us all about this in a single thread of people still having this same issue.

 

At this point it's ridiculous. 


My Fitbit will not sync to my phone,it was doing it last week, what has gone wrong 

Best Answer

‎08-22-2019 12:39

In response to Podman

‎08-22-2019 12:39

Mine quit syncing on Tues

How am I suppose to the weekly challenge?...but then my daughter is also having the exact same issue so I guess we are both done with the challenges....so disappointing

Best Answer

‎08-22-2019 13:17

In response to Podman

‎08-22-2019 13:17

After chatting with Fitbit. They made me reboot versa and reset the app...the rest took a few hours and it's no synced. .how long? Time will tell

Best Answer

‎08-22-2019 16:55

In response to mebvirani

‎08-22-2019 16:55

Mine still will not sync and it says device not detected. This started a little bit after the update. This is getting really aggravating. I really miss counting my steps.

Best Answer

‎08-22-2019 17:01

In response to maxinen

‎08-22-2019 17:01

Mine stopped synching  August 21, 2019 at 10:14 pm. which was Wednesday.

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‎08-22-2019 21:04 - last edited on ‎08-24-2019 09:08 by Fitbit Moderator

‎08-22-2019 21:04 - last edited on ‎08-24-2019 09:08 by Fitbit Moderator

My fit bit stopped syncing days ago. I uninstalled the app...restarted app and phone...fully charged the fit bit then nada 

 

 

Moderator edit: format. 

Best Answer

‎08-22-2019 21:05

In response to JenK2008

‎08-22-2019 21:05

You're Not alone 😒

Best Answer

‎08-22-2019 21:12

In response to maryanne2019

‎08-22-2019 21:12

I feel that fitbit wants us to upgrade by shutting the older models down. I
gave up and I post my steps in a journal. I will be buying a less expensive
watch that takes blood pressure also
Best Answer

‎08-22-2019 22:51

In response to Katfan

‎08-22-2019 22:51

Same here. It's driving me mad. 

Best Answer

‎08-23-2019 03:58

‎08-23-2019 03:58

I am experiencing the same issue!

 

Best Answer

‎08-23-2019 05:05

‎08-23-2019 05:05

Last 2 days, I get the red "!".

Full battery on the phone and the Fitbit. Frustrated.

Best Answer

‎08-23-2019 05:45

‎08-23-2019 05:45

I have a new charge 3.it was syncing but stopped yesterday and now says not found. 

Best Answer

‎08-23-2019 06:56 - edited ‎08-23-2019 07:06

‎08-23-2019 06:56 - edited ‎08-23-2019 07:06

Flex wont sync why???

Best Answer

‎08-23-2019 07:12

‎08-23-2019 07:12

Same here.  Very frustrated!

Best Answer

‎08-23-2019 07:40

‎08-23-2019 07:40

Mine as well....immediately after update it began having issues with syncing.  Also, sometimes it will say synced and still not get phone notifications.  Gone thru all the unpaired, turn off bluetooth etc, nothing works. It will just randomly come back when its ready

Best Answer

‎08-23-2019 07:45

In response to KrystleAU

‎08-23-2019 07:45

That explains why I'm unable to sync this morning.

Best Answer

‎08-23-2019 07:57

In response to RottieLover

‎08-23-2019 07:57

I am having the same issue with my Alta HR
Best Answer

‎08-23-2019 08:03

In response to RottieLover

‎08-23-2019 08:03

I have always had iffy synching but it never bothered me as I don't use GPS or message/call facility.  But since I got subjected to the new dashboard I now can't get live heart rate so the basic Bluetooth connection must now be fouled up.

Boo on you, fitbit. 

Best Answer