Syncing issues after update

[SunsetRunner]

I want to see how many of us are in this community. They can't lie to us all about this in a single thread of people still having this same issue.

At this point it's ridiculous. 

Moderator edit: updated subject for clarity.

[Mandy0563]

Same here, won't sync at all since last android Update on 8/19/19

[Mandy0563]

Same message here

[Odyssey13]

USA and no Beta. With many of the updates, it's trickled out, so you may need to wait a bit longer @Codfather 

[Mandy0563]

Also noticed that help is no longer available in the new dashboard....WONDER WHY?!?!?!

[SunsetRunner]

Good work @Poussun but I'm sorry to say it's not really a fix and won't stay fixed.

I've been using my Fitbit Charge 2 for about 3 years now and it's always been pretty good at syncing. I've done 10,000kms+ now and was a happy customer. I've been syncing with Strava without too much bother over this time but in the last few months it's just stopped working (1 sync'd run in a few months, I forget how long it's been bust), it won't use the GPS from my phone unless I go through a slow and painful reboot routine and don't wear bluetooth headphones and even then it will probably fail. My Fitbit is now about as functional as a 1980s Casio watch but with a far inferior battery life and display - now that's progress!

So today I went for a run, pressed go on my Fitbit but it never hooked up with my phone (as you'd expect). So I returned from one of my best ever runs and it told me that I'd run 11km when it's actually 14km. You only buy a Fitbit so you can record these moments of hard work and success. Fail.

I develop software and have done for 30 years. The new Android app is really piss poor quality and buggy as hell, a really big backward step compared to the old one and the firmware/bluetooth connection just doesn't really work anymore. I don't really understand why Fitbit haven't re-released the old version of the app and firmware for an instant fix for the millions of users - they are going to lose many hundreds of thousands of users over this issue, it's an act of crazy self harm ..... hang on, us Brits should love this, it's the Brexit update!

[SunsetRunner]

.

[Jtoone]

They sent me a new one, not the same colour as my other, its black and my other was grey and rose gold but up to now its working

Sent from Yahoo Mail on Android

[LizzyFitbit]

Hi everyone. I'm glad that you're here in the Forums, and welcome to our new members. I'm sorry for my delayed response and let me continue helping you.

Thanks for checking the information posted before, as well for the troubleshooting steps that you've tried on your own. I'm glad for the ones that were able to sync their Fitbit devices with the Fitbit app. I apologize for the experience that you've had, Our team relies on your feedback to work on our products and improve them and be sure that your comments haven't gone unnoticed.

Currently the latest 3.6.1 version was released for 100% of the users and if you've not done so, I'd recommend to download it from the Play store. Please note that this update will be available for devices on Android OS 7.0 or higher. If after doing that your device isn't able to sync, although you've tried some steps please give one last try to the following troubleshooting in the given order:

1. Remove your Fitbit devices from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. On your phone's settings, tap on Apps > Fitbit > Storage > Clear cache.
4. Go back one screen and tap on Force stop.
5. Then reboot your phone and restart your Fitbit device.
6. With your Fitbit device plugged in, open the Fitbit app, tap the profile's icon > setup a device.
7. Choose your Fitbit device, tap on replace and follow the onscreen instructions.

If the issue persists, I'd appreciate if you provide me with your phone's model (for the ones that haven't included this in their posts) and the Android version of your phone. This will help me to further investigate.

I'll be around, keep me posted.

[Lilcinney]

Same here. Did the update and now syncing is screwed up and one day of exercise vanished completely. I'm not happy at all. May try something other than Fitbit. This is BS.

[Sarinapixie]

I dare not install any updates as I can get my Flex to synch semi-regularly by forcing my phone (Moto G5s Android 8.1.0) to try to pair until the bluetooth circle shows up. 

After reading everyone's problems after updating and deleting their device and trying to re-set it up, I don't want to risk losing it totally. 

I don't want a new device, I want my Flex to sync the way it did before the update in August. It was perfect before that and the model suits my lifestyle better than the new ones do. 

[Cissy57]

My Flex 2 worked until Sept 17. This is so frustrating. My battery is fully charged and I deleted my Fitbit App and reinstalled a new one from the App store. I followed all your directions and it still cannot find my Flex 2 or locate it. I have a Samsung Galaxy 7.
Thank you,Elizabeth Parks

[SunsetRunner]

@Sarinapixie I agree with you.  Until Fitbit can get an app that is stable and works like it's supposed I will not do another app update much less a firmware update.  This is absolutely unacceptable how they pushed all these app updates and a firmware update that have made their products useless.  Here it is a month later from when this fiasco started with the updates and it's still not fixed.   It's worse!

I'll stay on the version I'm on.  At least it's working with some workarounds. 

Samsung Galaxy S7  Android Version 8.0.

[Jenphilp]

You would think that a company trying to negotiate a sale of it's business
would be proactive in fixing customer complaints to make it as saleable as
possible.

[SunsetRunner]

@Jenphilp

I agree!  It's like their on a mission to self sabotage themselves and / or they just don't care about the end user. 

[SunsetRunner]

Mine is OnePlus 6 android 9 and notification doesn't work with
troubleshooting longer than 4hrs.

[SunsetRunner]

Keep us posted if it stays on. 🙂 Although it is not really nice they sent you a different colour.... I wouldn't really want a different one. But hey at least yours is working. Can't be too picky at this point. 

[Codfather]

Hi Lizzy, thanks for the update. My problem is that I can't remove the 3.5
beta app from my phone to upgrade to the latest 3.6.1 to continue testing.
I have tried all your recommendations and my fitbit will connect for about
an hour - after having lots of pairing trouble - and then gets lots of
"Cant find device".

Phone: OnePlus 6T
Android 9
Based in Europe

Phone works perfectly with every other bluetooth device I have - including
Bose, Cambridge Audio etc etc.

A great place to start would be able to upgrade to the latest app version -
however after removing the app and then re-installing it - I keep getting
the 3.5 beta.

It must be retaining some file or setting even after cache and data removed
- but nobody in Fitbit can tell me how to completely remove the app.

I look forward to your response.

[Codfather]

Hello @SunsetRunner fellow OnePlus 6 user - out of interest what version of
the app have you been able to install on your phone.

I can't seem to get anything other than 3.5 beta - would be interesting to
know if you have the latest version.

[SunsetRunner]

@Codfather

Hi I have the latest one. Every time I do the hard reset of Versa remove
app etc my notifications work for max 4hrs than I get error message to
restart my phone as notification service is not running. Yay. Since
yesterday I did that 4 times.
This should be the fixed version isn't it?

[ajstevens63]

Syncing is always a problem! It is a pain. My wife don't use her charge 3 anymore, to frustrating. I am giving it more time, but about ready to change devices.