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Syncing issues after update

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‎08-20-2019 15:29 - last edited on ‎08-24-2019 09:11 by Fitbit Moderator

‎08-20-2019 15:29 - last edited on ‎08-24-2019 09:11 by Fitbit Moderator

I want to see how many of us are in this community. They can't lie to us all about this in a single thread of people still having this same issue.

 

At this point it's ridiculous. 

 

 

Moderator edit: updated subject for clarity.

Best Answer
639 REPLIES 639

‎08-30-2019 10:58

‎08-30-2019 10:58

same thing, my One stopped synching after the update around the 20th.  Keep doing the turn off, turn on and that doesn't work.  Getting ready to go buy something else as it sounds like it isn't just the One but all Fitbit devices.

Best Answer

‎08-30-2019 11:05

In response to KarenDG

‎08-30-2019 11:05

If they lose even 1/10th of the people who are having difficulty with their devices due to the update, it's going to be devastating to their bottom line.  I'm baffled by their lack of concern.

Changing brands of fitness trackers isn't as simple as getting a new pair of running shoes -- it's a huge hassle with a big learning curve. Once users leave, they're not going to be coming back.

Best Answer

‎08-30-2019 11:27

In response to Adrienna27

‎08-30-2019 11:27

Agreed. I'm baffled as well. My new Garmin is being delivered today. It
can't be worse than Fitbit. It's a shame, because I actually like the way
my Fitbit works and would not choose to leave otherwise. I was very close
to buying their scale as well. So glad I didn't!
Best Answer

‎08-30-2019 11:47

In response to Happygrrl1

‎08-30-2019 11:47

Google Play has version 3.4, which is newer than the broken 3.3.X.  It says the version was released two weeks ago (wrong), so it may not show up as an upgrade.  I installed it last night and 12 hours later, my Fitbit One is still syncing to my Android phone!

 

I recommend going to Google Play, install the version 3.4 and see if that works.  This is safer than trying to find an older version at a sketchy site.

 

Best Answer

‎08-30-2019 12:08

In response to ThePenguin

‎08-30-2019 12:08

The 3.4 version isn't available to everyone. My latest version is Google Play is still 3.3.1

Best Answer

‎08-30-2019 12:12

In response to SunsetRunner

‎08-30-2019 12:12

Hmmm.  I actually found it on the phone with Settings -> Apps & Notifications -> Fitbit.  That's where it told me there was version 3.4 and I clicked the install button.  My bad for assuming it was available at Play.

Best Answer
0 Votes

‎08-30-2019 13:51

In response to Spruco

‎08-30-2019 13:51

My Fitbit One just stopped sycing after the recent update. I've tried all the support suggestions. Live chat agent was not helpful. 

Best Answer

‎08-30-2019 13:59

‎08-30-2019 13:59

my Fitbit 3 charge also will not sync properly it cannot find my my charge 3 even when is next to the phone which is Android

Best Answer

‎08-30-2019 14:48

‎08-30-2019 14:48

Same troubles here with my old zip. Worked just fine until the last upgrade.  I can get it to synch by starting fitbit app,  going to my phone settings, bluetooth, turn that on and off, and then scan. When I see the zip as a new device I touch it multiple times as it says cannot pair.  Then maybe, maybe I see the synch service at the top of my phone (notifications).  Then maybe, maybe it synchs when I return to the fitbit app. Agree something is really messed up in the new upgrade,  timing? getting a "handshake" between fitbit and bluetooth? my garmin works just fine. 

Best Answer

‎08-30-2019 15:01

In response to ggpro

‎08-30-2019 15:01

Note states: last sync xxxx, which was days ago. When attempting to sync, can't find device.

Best Answer

‎08-30-2019 15:40

In response to Bvega58

‎08-30-2019 15:40

I was able to fix mine by going to "Connected Devices" , clicked on "forget" under Fitbit & then it worked. Got the idea when casting to my TV doesn't work & you have to disconnect first before retrying to cast it.

Best Answer

‎08-30-2019 15:52

In response to LindaM1230

‎08-30-2019 15:52

Hi and thanks for that tip! What phone do you have? I have a Galaxy 9 and
couldn't find DEVICE CARE in my settings.
Best Answer

‎08-30-2019 16:06

In response to Elyn173

‎08-30-2019 16:06

I have a galaxy 9. With an old zip.   The settings bluetooth off on pair pair pair with errors works... sometimes:-)

Best Answer

‎08-30-2019 16:46

‎08-30-2019 16:46

Same here...

Best Answer

‎08-30-2019 16:49

In response to Katfan

‎08-30-2019 16:49

Agree...no problems until their most recent "downgrade"... wonder what they will "suggest" us to purchase to fix THEIR problem??

Best Answer

‎08-30-2019 17:11

In response to smfrunner

‎08-30-2019 17:11

Duh, I can be a little slow sometimes! I should of known.. my car, my Tile,
everything is there 🙉! Thanks!!
Best Answer
0 Votes

‎08-30-2019 17:23

In response to Fitbust

‎08-30-2019 17:23

I have everything I have seen on this forum and nothing works. Doesn't work on my lap top either. I pre-ordered my versa when it first came out with my same phone and no issues until now. Super frustrating!

Best Answer

‎08-30-2019 18:38

In response to Elyn173

‎08-30-2019 18:38

Check under Bluetooth and pairing devices, search for Fitbit in available debices, then click on Forget instead of Connect.

Best Answer
0 Votes

‎08-30-2019 18:40

In response to Elyn173

‎08-30-2019 18:40

Check under Bluetooth and pairing devices, search for Fitbit in available devices, then click on Forget instead of Connect.

Best Answer

‎08-31-2019 07:05

‎08-31-2019 07:05

So feed up with the app. Wish I had the money just to bin fitbit. I deleted my versa to reattach it and it doesn't connect back to it. Been over over a week now

Best Answer