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Syncing issues with P20 Lite

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‎01-31-2019 10:38 - last edited on ‎02-01-2019 08:37 by Fitbit Moderator

‎01-31-2019 10:38 - last edited on ‎02-01-2019 08:37 by Fitbit Moderator

 Had issues since I got my new Fitbit today, I have a Huawei P20 Lite and Fitbit Versa, it synced but now it won't, I received a notifications now I'm not getting anything, I've been reading the help articles but it's just confusing me. Any help much appreciated! 

 

 

Moderator edit: Clarified subject

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‎02-01-2019 08:37

‎02-01-2019 08:37

Welcome to the Forums @JadeB82.

 

Thank you for reaching out to us.

 

We're sorry to hear that you are experiencing syncing issues with your P20 Lite. After extensive testing, we have determined that your device is not compatible with Fitbit products. To find more information about incompatible devices, see http://help.fitbit.com/articles/en_US/Help_article/2315/.

 

Please click here for a list of tested devices that work with Fitbit products.

 

Thank you for reaching out.

Lanuza | Community Moderator

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