Syncing issues

[Jndprzy]

My phone and fit bit won't sync. I uninstalled and restarted my phone. Ugh. Had the same problem 3 weeks ago. Now it's happening again and it's only 6 weeks since I got fitbit annoyed.

Moderator edit: edited title for clarity

[steffsteph]

I'm having syncing issues also.  This is very frustrating.  My fitbit charge hasn't synced since Tuesday.  I've un-installed and re-installed the app turn off phone turn back on.  Was hoping Android update today would solve the issue.  

[acampbell919]

Mine hasn't either. I noticed my Automatic Time Zone won't stay on and that used to stay on all the time when it worked. I uninstalled the app and reinstalled it thinking it would fix it but it didn't.

[MarreFitbit]

It's nice to see y'll around @acampbell919 @Jndprzy @steffsteph, hope you're doing great! I'd recommend following these steps to solve the syncing issues you're having. 

Give it a shot and let me know how it goes! 

[steffsteph]

I had to reset my fitbit

Plug it in and hold the side button for about 15 seconds until some letters show up; then unplug it 

worked like a charm

[steffsteph]

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@steffsteph wrote:

I'm having syncing issues also.  This is very frustrating.  My fitbit charge hasn't synced since Tuesday.  I've un-installed and re-installed the app turn off phone turn back on.  Was hoping Android update today would solve the issue.  

---

I had to reset my fitbit

Plug it in and hold the side button for about 15 seconds until some letters show up; then unplug it 

worked like a charm

[steffsteph]

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@acampbell919 wrote:
Mine hasn't either. I noticed my Automatic Time Zone won't stay on and that used to stay on all the time when it worked. I uninstalled the app and reinstalled it thinking it would fix it but it didn't.

---

I had to reset my fitbit

Plug it in and hold the side button for about 15 seconds until some letters show up; then unplug it 

worked like a charm

[MarreFitbit]

Great news my friend @steffsteph, I'm glad to hear that your tracker is working like a charm! 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping!