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Syncing problem

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‎04-08-2018 23:56

‎04-08-2018 23:56

Since wednWedne afternoon my Fitbit and my app won't sync. I've uninstalled the app etc but nothing seems to work. Any ideas on what else I can do? 

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‎04-09-2018 00:02

‎04-09-2018 00:02

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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‎04-09-2018 05:13

In response to SteveH

‎04-09-2018 05:13

Thanks I'll give it a go. 

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