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Syncing problems

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‎10-23-2016 18:57

‎10-23-2016 18:57

Why won't my fitbit sync with the app? I got a new fitbit in Monday and it has only synched 2 Times
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3 REPLIES 3

‎10-24-2016 08:12 - last edited on ‎02-06-2026 04:10 by Fitbit Moderator

‎10-24-2016 08:12 - last edited on ‎02-06-2026 04:10 by Fitbit Moderator

Hey, @Nikkistone! Thanks for joining us! Hmmm...it might be that your App is not updated, please make sure that you are running the lates version of the App, we just released a new one last week. ( version 2.36) 

Let me know if this is not the case. 

Solange | Community Moderator, Fitbit
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‎10-24-2016 14:35

‎10-24-2016 14:35

I re-downloaded the app when i got my new fitbit
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‎10-25-2016 07:50 - last edited on ‎02-06-2026 04:09 by Fitbit Moderator

In response to Nikkistone

‎10-25-2016 07:50 - last edited on ‎02-06-2026 04:09 by Fitbit Moderator

@Nikkistone, then you can try to troubleshoot it by following these steps. 

If that doesn't work, you should get in contact with our Customer Support team. They will be able to further assist you on this.

Let me know how it goes! 

Solange | Community Moderator, Fitbit
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