Syncing

[Jujitsu4]

Hi i cant get my phone to sync with my fitbit since march 31st

[Trishkie]

My last successful sync was 3/28/16. Since then my phone cannot find my Fitbit One, with WiFi, location and Bluetooth all on. My phone is a Samsung Galaxy S7 Edge, using Android 6.0.1.

[AlvaroFitbit]

@Jujitsu4 @Trishkie Welcome to our Community! Try restarting your trackers by following these instructions. After this try these suggestions. @Trishkie I would like to mention that currently the Galaxy S7 Edge isn't listed as a compatible device so I can't guarantee it will work as intended.

Let me know how it goes!

[Trishkie]

Thankfully restarting my One Fitbit tracker worked! Better yet, it imported my steps from prior days during the time I couldn't sync. Yay! And this is with my Samsung Galaxy S7 Edge.

[AlvaroFitbit]

@Trishkie Great to hear that your Fitbit One is now syncing with your Samsung Galaxy S7 edge! While not officially on the list it is good to know that you can sync with it and I thank you for letting us in the forum know. Hopefully other users will be able to do so too.

I'll be around

[SunsetRunner]

So glad i saw this post! My fitbit had issues syncing this morning and these steps worked perfectly! Love this fitbit...lost 22 pounds in about 2 months! It has truly changed my life! Thank you!

[ArmyTrooper]

I have not been able to sync to my fitbit for the past 2 days. It did this as well last month for a week. I uninstalled and reinstalled and zilch. It's a waste of time to even wear it.

[AlvaroFitbit]

@SunsetRunner @ArmyTrooper Welcome to our Community!

@ArmyTrooper Have you tried the suggestions on my previous post? If you haven't then please do so and let me know.

@SunsetRunner Great to hear that these instructions helped you. It is also amazing your weight loss in only two months! You are more than welcome to share this experience in our Discussions board. 

Let me know how it goes!