Text Msgs only show Sender's name (RESOLVED)

[AlessFitbit]

Fitbit Update: 9/12/19

Hey all!

We're still investigating and working on a fix for this text notification issue on Android. 

In addition to not receiving the correct text notification, we're now aware this is also affecting call notifications. Some of you may only see a previous caller's name and not the person actually calling you at the time you're receiving the notification. 

When we have more information for a fix, we'll announce it here in this thread. Please stay tuned for updates! 

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Fitbit Update: 7/30/19

Hi everyone.

We're aware of these issues with receiving only the sender's name from your text messages. This appears to have started with the Fitbit for Android app version 3.0. If you're experiencing this yourself with your Fitbit device, please know we're working on a fix. 

While our team investigates this further, we just ask for your patience. Once I have information for a fix, I'll make an announcement here on this thread. 

[DK2019]

Regarding the issue with only the sender name showing for text notifications - is there a fix coming anytime soon? Post as of 7/30 said you were aware and working on it, but it's been almost a month since that post! Please fix this! I rely on my fitbit to monitor incoming texts when I'm busy since I can just glance at my wrist - having to grab my phone to check is often not an option but a lot of texts are time sensitive for me to reply.

[Jules000]

Can we return the fitbit and get a refund because it's not doing what it advertises? Or at the very least remove the latest (useless) update and reinstate 2.95! 

[Jennifer410]

Maybe it's time to get a Galaxy watch! If Fitbit isn't going to fix this simple glitch, it might be time to jump ship. 

[mlocasto]

Hey everyone, made a profile for the sole purpose of commenting here.  I have a Pixel 3 and a Charge 2.  They worked perfectly for a long time, then like everyone else, my main feature of text message contents disappeared.  I waited more than 2 months for a fix.  Multiple versions of the phone software have been released.  I've even seen another firmware be released.  Yet still no fix for this function, something it seems a vast majority of the customer base uses.

I finally did whats been suggested here and went out and found and installed version 2.95 from a third party site.  Installed it and instantly all functions are returned.

I find it wild that despite having the code for both versions, knowing one works and the other does not, that a solution has not been found.  I write code, I'm having trouble understanding.  Unless it's a completely rewritten program, all changes would be documented and that would form the basis of finding a solution.  At the very least you should host older versions of the installer on your site just so your customers don't need to go to shady sites just to regain lost functionality.  While I'm sure that wouldn't be ideal for the development team, it certainly isn't ideal for you customers to have to work around a bug you introduced months ago.

If a fix isn't coming within the week, you should strongly consider letting people downgrade their app, and host those files on your website.  This is losing you customers. 

[LucW]

Very well said. I too registeren just to follow up on proceedings.
The only conclusion: fitbit does not care.
Well I'll soon be looking at another fitness tracker. The Xiaomi Band 4
seems to be a valuable replacement for my expensive charge2.
For less than 40 euro's, this is IP67, has a colour screen and shows sender
AND content of a text message.

[Nmendez]

Has there been any update on the inability to receive txt message?. I am using a Samsung 8 and a charge 2. Both completely updated and properly set to receive the information.  This has bee an issue for a couple of months. I had faith it would be corrected, however; I am rethinking my options. 

[Kelemvor]

2.95 version can be gotten here:

https://bit.ly/31ZkNIu

[Sweetpeathe1st]

I have clicked on the link to downgrade but I can't see any Fitbit down loads 

Sent from Yahoo Mail on Android

[Sweetpeathe1st]

I cant find the Fitbit app please help  cheers 
Sent from Yahoo Mail on Android

[unpocoloco]

Seriously guys, don't be Fitbit.  There's about a dozen posts on this thread showing how to get the 2.95 version.

And Fitbit employees - the commands you are looking for are 'git diff' and 'git blame'.  I shouldn't have to tell you that.  You do know what source control is, right?  Starting to wonder.

[Jrespeto]

Is this still an issue? Mine does not show text anymore either?

[LucW]

Yes, it still is. Fitbit hardly reacts to our questions. I just read an
article that they will launch a paid premium subscription. Maybe they will
want us to pay for text messages in the future.

[Sonyamorris]

I find it strange that I was using a 3 year old iPhone se until last week and got messages on my fitbit but now I changed to galaxy s9, I don't see the message which does cause problems as I'm not allowed my phone with me at work and rely on my charge 2 for messages from my children. I have now found out this is an issue being investigated. Hope its sorted soon. 

[LucW]

Don't hold your breath. They have been "thinking" about the problem for two
months now.
Apparently the problem is only with android phones.

[Sweetpeathe1st]

I click on your link and it takes to another site 

[CountryBaby]

Hi. So I've had this issue since July. Today a friend discovered another friend who is receiving full notifications on their Fitbit charge 2. We asked what the messenger app he used and he said he uses Hangouts. I switched my Fitbit to receive messages from the Facebook messenger and low and behold it worked. So maybe this isn't all Fitbit's fault. My ATT messenger app and Google messenger app doesn't receive full messages on my Fitbit. Only the name. 

[toddsdonald]

Not fixed for me unfortunately. The app updated and has a new look to it,
but the notifications on the fitbit still just show the contact or number,
(twice), but not the message. I have Android Oreo. Not sure if fitbit reads
or monitors the forum, but oh well... That's software for you, it gets
changed for no apparent reason,b when its almost bug free, then a new
version with more uselessness is introduced, half baked and released on the
public to learn about all the bugs.

[Sonyamorris]

Crazy that it worked with my old iPhone but not with new samsung.Sent from my Samsung Galaxy smartphone.

[Sweetpeathe1st]

I can't it just goes to another site

[SunsetRunner]

Still an issue and now looking into different smart watches. I really think this will make Fitbit lose business. Especially since iPhone people most likely have an apple watch and don't need the fitbit brand. Hopefully Samsung makes a decent watch!