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Text notifications on Surge

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‎07-14-2016 07:04 - last edited on ‎07-18-2016 05:08 by Moderator Alum

‎07-14-2016 07:04 - last edited on ‎07-18-2016 05:08 by Moderator Alum

Last month I updated my Samsung galaxy S5 OS to the marshmallow 6.0...Since doing this I don’t receive text notifications on my Surge display. But I do still receive call notifications. i have deleted and readded everything. Any suggestions? I have checked with fitbit support but they could not help me resolve it.

 

Moderator edit: Subject for clarity

Michael
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3 REPLIES 3

‎07-18-2016 05:07

‎07-18-2016 05:07

Welcome to the Community @BGC910. Thanks for troubleshooting this issue by yourself. I would like to know if you keep having problems receiving texts notifications? If you do, I recommend following @MarreFitbit's instructions in the My tracker isn't receiving notifications post. 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-19-2016 09:16

In response to AlejandraFitbit

‎07-19-2016 09:16

thanks i have tried all the steps listed as well as contacted fitbit support but nothing has resolved the issue. Is there a known issue with the marshmallow update? 

Michael
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‎09-09-2016 08:44

In response to BGC910

‎09-09-2016 08:44

Hey @BGC910, welcome to the Community! Smiley Very Happy Have you turn on the location services on your phone?

 

Keep me posted!

Heydy | Community Moderator, Fitbit
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