Text notifications

[Ksgirl123]

My charge to notify me when I get a text but it doesn't show me who the sender is or what the message is. From my settings it appears that it should. Any suggestions?

[Odyssey13 · Accepted solution]

Welcome to the forums @Ksgirl123

See what awesoe moderator @ErickFitbit had to say in this post - click

If you follow his advice, you should be able to get it going.

Let us know.

[SolangeE]

Hey, @Ksgirl123! Welcome to the Forums! I have a question. What do you see on your display when you a receive a message?

Please try these steps:

1. Disconnect ("unpair") your tracker in your mobile device's Bluetooth settings. The instructions differ by device, but in most cases:
   1. Tap Settings > Bluetooth and find your tracker in the list of paired devices.
   2. Tap Forget or Forget Device to unpair your tracker.
2. Reboot your mobile device.
3. Turn on notifications:
   1. In the Fitbit app under device settings, tap Notifications.
   2. Tap Enable notifications and turn on Fitbit Notification Service.
4. Turn on the notifications you want to receive.

Let me know! 

[Jgbach]

Mine's still not workin &  I'm not sure why please help!! 

[Nanapgg]

 Notifications works only for incoming calls. It use to work for texting but doesn't work anymore.

[SolangeE]

Hey, @Jgbach, @Nanapgg!  Welcome to the family! Please make sure that you are using the latest version of the App. Also  you could try to, restart your tracker and log out and back in from the mobile App.

Give it a try and let me know how it goes! 🙂

[Jgbach]

I've did all that still doesn't work and I'm not sure why.

[SolangeE]

Hey, @Jgbach! Thanks for your updates and for your patience and working through these troubleshoots! Keep an eye on your inbox for next steps!

See you around.

[TwoBit]

@Jgbach, which phone do you have? Which SMS app are you using? Are you getting the notification and not the message info like the OP or are you not getting any notification at all?

[SolangeE]

Hey, @TwoBit! Thanks so much for your help. You are awesome. 

I hope to see you in here a little more, make sure to take a look at our Discussions section and share your experiences with us! 

[Cl49]

Thanks for your reply. 

[Wolfelena]

The link to the accepted solution doesn't work.