The sleep tile won't open on my Fitbit app

[LeytherAL]

My sleep icon won't open up on my android phone, 

Moderator Edit: Clarified subject

[DramaQueenDiva]

Hi @LeytherAL,

Have you cleared the Fitbit cache on your phone?  Just go into your "Settings" and find "Apps And Notifications".  From there, find the "Fitbit" app.  Select "Clear Cache" and you should be all set.

What this does is it closes files that were previously opened last time you opened the Fitbit app and deletes them.  Every time we open an app, we open files on the phone, which slows down the phone itself and the app.  By clearing all these files, you're creating more space on your phone, which will make it run more efficiently.

[LiliyaFitbit]

Welcome to the Fitbit Community, @LeytherAL. It’s good to see you around and thank you for your help, @DramaQueenDiva.

@LeytherAL Thanks for the details shared in your post. I recommend confirming if your device is paired to your Fitbit account by doing the following:

1. Force stop the Fitbit app and restart your phone.
2. Open the Fitbit app, tap the Today tab, and tap your profile picture.
3. If you don't see any device paired, tap Set Up a Device.
4. Choose your device and follow the on-screen instructions to continue.

Hope this helps. 

[LeytherAL]

Thank you for your reply, did everything as you said but still it wouldn't open sleep app on phone, sorted now, it seemed as though the phone was somehow set up to another type of fitbit, so it wasn't recognising anything

[LeytherAL]

Thank you for your reply, i did as you mentioned, but sleep app still wouldn't open on phone, problem now sorted, somehow the phone app had been set up to another fitbit.

[LiliyaFitbit]

Thank you for your reply, @LeytherAL.

I am glad to hear the issue is resolved now. I appreciate the update and hope you continue enjoying the Fitbit experience. Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

Keep on visiting the forums!