Track Exercise Option in App Version 2.94 not Working

[Saipradeep]

The track exercise option is not opening in the latest version of Android fitbit 2.94. The app just refreshes or goes to previous screen. Pls help

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Saipradeep.

Thanks for bringing this up. Let me help you figure out what is going on.

In this case, my recommendation would be that you try to uninstall the app and then install it once again. That should help so that everything starts working correctly.

Please keep me posted on how it goes or if you have any further questions.

[Chiaretta80]

Same problem here, also I can't access female health and change notification settings. Already unistalled, restarted, reset my versa, removed and re added device etc, could the app be fixed pls

[LanuzaFitbit]

Hello @Chiaretta80.

Thanks for letting us know that you cannot access those sections of the app.

I'd like to ask you some questions to better understand what is happening:

• What happens when you try to access those features?
• Do you get some sort of error message?
• If so, what does it say?

I look forward to your reply.

[Chiaretta80]

Edit workout, add workout and notification settings just give me a blank white and then go back to the previous screen, female health the app closes when i tap the logo

[LanuzaFitbit]

Hello @Chiaretta80.

Thanks for answering the questions on the matter. 

In this case I'd like to recommend that we try to move the app from where it is installed on the phone:

1. Go into the phone's settings.
2. There go to the app's settings.
3. Look for and tap on the Fitbit app.
4. There select the option to move the location where it is installed. If it is on the phone's internal storage it will be moved to the external storage, and vice-versa.

After that, it will start working correctly and allow you to access all of those sections of the app.

Let me know if you have any other questions on the matter.

[Chiaretta80]

Hi,

I don't have an sd card in my phone but i i solved the problems by reinstalling an older version of the app. Hopefully next update will work better

[LanuzaFitbit]

Hello @Chiaretta80.

Thanks for reaching back and sharing those details.

Please do know that we do not recommend using older version of the apps and that it could cause stability issues or even syncing issues. Having said that, I am glad to read that it seems to be working for you.

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users. Maybe something there will pique your interest.

Let me know if you have any other questions on the matter.

[Saipradeep]

Hi...

Like i have mentioned, the window just refreshes or the app minimizes


Thanks
Sai

[Saipradeep]

Thanks for responding

If i open it from the home page, the app minimizes. If I go to the work out option and then try to start, it just goes to home page

[LanuzaFitbit]

Hello @Saipradeep.

Thanks for sharing those details on the situation.

Have you had the change to try the steps I recommended in here? They should help so that the app starts working correctly once again.

Let me know if there are any other questions on the situation.