Track exercise stopped updating as of feb 23

[markwaukesha]

On both mine and my wife's apps - The "track excercise" stops at Feb 23rd and there is nothing more recent

This is separate watches and separate phones -'   both android Galaxy so and charge3.    Everything else sync's fine also when I log into the website it stops at feb 23rd.     Is this a known issue?    

[LanuzaFitbit]

Welcome to the Forums @markwaukesha.

Let me help you figure out what is going on with the exercise log. Thanks for sharing all of that information.

The first thing I'd like to recommend is that you try to log out of your account and then log back in. That should force all data to be downloaded from the servers again and thus should get it all to display correctly.

Let me know if you have any further questions.

[markwaukesha]

One additional item -  this actually shows on the website dashboard the same way (so I've eliminated a sync issue)  ---    When I log in with my browser - it shows the same thing stopping on Feb 23rd.

I've checked this for two accounts - so it's not a single account.    Also I have tried your advice of logging out and logging in - and this did indeed sync up and pull down items. -- the result did not change the exercise tracking stopping on feb23.    Also the watch shows activity all day long (we have lots of exercise all day)  - 

Also - our mobile data and home wifi are in good shape - no issues there and items such as the Aria-2 sync up and show data fine.

If anyone has idea's let me know-

[LanuzaFitbit]

Hello @markwaukesha.

Thanks for bringing this up.

I'd like to ask for some clarification on what is going on. After logging out and back in, the activities didn't show up, correct? However the activities do show up on the web Dashboard? This also means that after Feb 23 no activities have shown up to this day. Please feel free to correct me if I'm mistaken.

In the meantime let's try clearing the app's cache. You can do this by following these steps:

1. Go into the phone's settings.
2. Look for the application settings.
3. Tap on the Fitbit app.
4. Finally, tap on the tap clear cache option.
5. Restart your phone.

After that try opening the app and check if the information is now showing up. 

Let me know if you have any further questions.

[markwaukesha]

Hi, 

I have some good news ...  but let me recap first 

First, thank you for the response!     I have been verifying it against the web dashboard.

The web dashboard did not show any activity after feb 23rd.    I have been looking through 

the forums to see if there's a similar report from others..   The closest thing I found was that

the app didn't recognize the activity ---      So the only thing I did was to go into "recognized 

activity" and disabled each activity that was recognized ---    and then logged out and force

closed the app (in the app settings screen)   Then went back into the app and logged in and

went to activities recognized and re-enabled them.   From that point it started to log activity.

I suspect that purging cache may also do the same thing with less steps --       

Note:  I didn't see the activity appear right away after doing this - I only checked it after getting your

reply here and was pleasantly surprised.   I'm extremely happy it's working again!!

I tried to re-step through it here so if anyone else has a similar issue they can solve it as well.

We've had fitbits for many, many years now and this is a first for both of us. 

Thank you again!

[LanuzaFitbit]

Hello @markwaukesha.

I apologize for the delay in my response. Thanks for mentioning all about what helped you get it to work correctly.

I'm sure that other users will definitely find your post useful to get everything to work correctly. Glad to read that it is the case for you now.

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if you have any further questions.