help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Track exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-17-2017 00:05

‎09-17-2017 00:05

My track exercise facility worked fine until end of June. Now when I set it the timer automatically goes in to a minus time or runs backwards and it doesn't track my route. The time is set to London but quite offer changes to Madrid (which is the time zone I was in when it last worked properly). I have uninstalled the app from my phone to see if that makes any difference but it didn't. Any suggestions? 

Best Answer
0 Votes
2 REPLIES 2

‎09-17-2017 21:09

‎09-17-2017 21:09

Have you set the time zone? If setting time zone does not keep, some get it to work by setting to another time zone, sync, then set back to correct zone and sync again.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎09-18-2017 14:08

In response to JohnnyRow

‎09-18-2017 14:08

Thank you for your advice
Best Answer
0 Votes