Tracker not found after Android att Update

[Greganali]

I deleted my device thinking I could reload it but it still won't sync. I'm starting to think it was all the updating. Please help! Now I don't have a phone i can upload my fitbit to .

[RobertoME]

Hello @Greganali, good to see you are visiting the Fitbit Community one more time. I'm wondering which brand of phone are you using? There are reports after the Samsung OS update, the trackers has stopped syncing. If this is the case please take a look at this post: Android users unable to sync after Samsung Update.

If your the previous issue is not related to your case, please give it a try to the troubleshooting steps for syncing issues.

Hope this helps and let me know how it goes.

[Greganali]

Samsung j3

[RobertoME]

Hi there @Greganali, thank you for sharing with me the model of your Samsung phone. So in this case there are two possible causes if you are still experiencing the issue to sync.

The first cause it might be due to your phone is not listed as compatible. In many occasions this doesn't mean it won't work, the only difference is we cannot guarantee what would be the behavior of the phone in relation to the Fitbit app and its features.

The other reason is as is explained in the previous post I have shared with you about the update of the Samsung OS. According to the last update on 09/07/2017, I quote: "The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! "

If the cause of the syncing issues is the first caused I mentioned, I suggest setting up and syncing via a device listed as supported or using a computer. Our team is always working to test and add more Android devices to the supported devices list, so keep an eye open for updates!

See you around and let me know if you have more questions.

[ozietwin]

I was part of the Android update in August - I updated my Android version and my tracker is not found.  I see that the Verizon customers are now able to sync - that the fix is in place.

However, that fix has not come through for AT&T users.  Prior to that Android update I had no problem.  Now I have uninstalled and reinstalled the Fitbit app, have tried all the fixes suggested in the help forum.  And it is now more than a month later and my Samsung Android phone (from AT&T) still can not find my tracker.

This is frustrating, and I've tried to be patient.  However, syncing with a laptop at home just isn't the same as being able to check during the day how I am progressing.

Do you have any idea when the Samsung Android update will be available to AT&T customers?  Thank you for any help

[RobertoME]

Hello @ozietwin, good to see you again. My apologies since I've been absent lately and I'm wondering how ti goes so far?

I'm afraid I don't have the information you are looking for regarding AT&T Samsung updated. In this case would be require to approach with your service provider to learn more about future updates about the Samsung OS in case the issue persists.

See you later and for more questions stay tuned to the Fitbit Community!