Tracking minutes of exercise

[pineneedles]

When using my Android while exercising, the fitbit dashboard does not track correctly my minutes of exercise. Example: It only tracks 10 minutes of exercise while walking instead of the correct 90 minutes of exercise. Everything else is tracking correctly.

[LanuzaFitbit]

Welcome to the Forums @pineneedles.

Let me help you figure out what is going on.

It is important to mention that active minutes don't necessarily translate to 'minutes being active'. They are more related to the effort that a specific activity takes. You can read more about them in here. 

Taking that into consideration, it could be that the walking activity was not particularly intense for the Fitbit to track all of the 90 minutes as active. If you have small stops or reduced the intensity during the walk then that could explain what happened to the active minutes.

Let me know if you have any further questions.

[pineneedles]

Thank you for your reply. I  think the problem is more than you suggested.  
I  walk for 1 1/2 hrs, doing 20 minute miles. It seems to me, at that speed and distance, that it should be recording the full time of activity.  It has always done so in the past and this has been a relative new and recent problem. Any other suggestions would be appreciated.
Thank you Pineneedles
Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hello @pineneedles.

Thanks for reaching back and providing more details on the matter.

It is possible that it is related to the software of the Fitbit. Let's try to restart the Fitbit. Adding to that, please try to go through this article on the accuracy of the Fitbit devices. You will find several tips that can improve the accuracy so that the active minutes are tracked properly once again.

Let me know if there is anything else that I can help out with.