Unable to Search for Food (or bar code scan for food)

[Ohkay91]

I am unable to search or scan food items to log them in my fitbit app. I have already force stopped the app and restarted with no resolve. Foods in my recent and frequent lists appear but I'm unable to search for anything new. 

[DeinGesicht]

Oh great, so we need an app update to fix it? 🙄 I reverted to an old (earlier 2025 version) as the last few were getting worse and worse. I'll hold off updating until there's no way out of it/I'm completely unable to use it. It's always been like this in the ten years I've been using FB. Only escalating the past year. 

[Rkerrnc]

So best guess is it’s down for a week until the next app update? Completely forgot there’s a subscription component to the app, if I was paying for this I’d be hounding them for a refund/credit right now.

[GinaT99]

Yeah me too!  Starting later afternoon!  I did everything to try to fix too thinking it was my phone.  Thank you for sharing!  

[ClaireSom]

This is not ok. What rebate will we be offered since a core functionality is down for several days now? I am frustrated and want resolution 

[SandyMeMe]

Wow

Get Outlook for Android<>

[Jeb218]

I love that they are lying about this because they are being lazy. If an app update is required to fix it, then an app update would have been required to break it. There was no app update yesterday. This is 100% a server issue.

[JP121088]

Not a great answer.  When?  Why?  Why didn't they put an error notice - instead of everyone going crazy thinking they broke something. 
Very not cool.

[SandyMeMe]

Had a response they are aware of issue and working on it


Get Outlook for Android<>

[AbigailG17]

I'm having the exact same issue. First, I couldn't scan anything. It said "Network system down for maintenance". I tried all the same steps many of you did with no resolve. Now, the barcode scanner is gone and I can't create a custom food. Very frustrating. 

[Starshipraleigh]

Wrong answer.  Don't believe the answer.  2nd day of not being able to search for anything in the database.

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I converted to Google months ago and I'm having the issue.

[GeneticChiapet]

I agree with the timing of the outage - was good up until logging dinner on 11/6/25.  I was not happy to have to manually log all my food.

[EddyRendall]

Seems to be a global issue: none of the databases have worked since yesterday. So, I am pretty sure that we will have a solution soon given the severity! 

[Seltzinator]

Likely a database capacity issue caused by the public preview of AI assistant within the app. They probably need to update the app to partition food entry from AI preview. 

The question is if they will fix it, or stop supporting food entry. They already removed barcode scanning in the food portion of the app. 

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They broke it with a server side update. They could revert to past version and fix it, but then AI preview would stop working. So they are going to fix it with a client side update, which is probably faster than doing another server side fix. 

[crl332]

I am still having the search issue and now am also unable to scan anything. I have force stopped the app and also deleted and reinstalled it, no luck.

[MomentumMe]

Than you!

[IngeS2981]

I'm having the same issue. I loved fitbit until Google took over. Now I have issues all the time. 

[Ohkay91]

Without the food logging ability, this device is hardly more than a glorified pedometer. I already have that built into my phone for free. 

I sincerely wish I hadn't wasted my money on this device. Lesson learned. I won't continue with Fitbit once this one dies. 

I should've continued just using the free version of MyFitnessPal and been happy with life. 

[Bianka-Z213]

Same here in the UK, having done all the steps to try and fix the issue, it still doesn't work! How annoying, especially because it seems to be the trend when there is an update!

[Alstms1989]

Still having same issue. Nothing fixed on my end as of yet.  

[cdn73]

Same, stopped working last night.  Tried the same steps, no change.  Past frustration...