Unable to Search for Food (or bar code scan for food)

[Ohkay91]

I am unable to search or scan food items to log them in my fitbit app. I have already force stopped the app and restarted with no resolve. Foods in my recent and frequent lists appear but I'm unable to search for anything new. 

[JShivers329]

I, too, cannot search and add foods. When I try to, it shows an option to add a custom food with my search term. I have access to frequent, recent, and custom foods but can’t add anything new. This started happening around 6:30pm EST for me on 11/6/25. I thought the app needed an update (mine did for bug fixes) but the update didn’t solve the issue. 

[Ohkay91]

@ManuFitbit 

@CrisVillaFitbit 

@MarioSFitbit 

@StefanieFitbit 

Can anyone give us a timeline on Fitbit fixing this?

[gregorh98]

I've reached out to their support team and they're aware and actively working on it at the moment.

"""

I'm afraid to inform you that we are currently experiencing some issues with this feature. This is not an isolated issue specific to your device, so please don't worry. We are working to identify a resolution as quickly as possible. Please bear with us and be patient while we prepare the next app update.

"""

[Chefjimmy]

Same, it just stopped working last night. No results, at one point I got a network connection error message, but that was it. I have tried on multiple wifis and mobile connection, nothing working 

[SandyMeMe]

Said they are working on it.

Get Outlook for Android<>

[Jeb218]

Lol this wasn't caused by an app update (last update was October 25). Why would an app update be needed to fix it? This is clearly a server issue, not an app issue. 

[Tamd2217]

My food database is no longer displaying on app as of last night. Have an iPhone. Will only allow me to input custom food!

Getting a message in settings stating United States food database is not currently available. What is going on?

[realspace]

I just tried again everything you suggested and same result. It doesn't work. Since yesterday around 5:30 pm, on my Pixel 6a LG Velvet and mi Pixel Tablet. All my systems are updated. So it seems, like everybody else, Google continue to destroy Fitbit who used to a great app... But not anymore.

[Smunkyvic]

Same.  This is ridiculous - we're paying for this and in some cases depend on it!!!!

[Destiny24]

I'm having the same problem. 

[SandyMeMe]

Thank you

Get Outlook for Android<>

[ADP510k]

I have also been encountering this issue since yesterday. Need a resolution soon please!

[ARK123]

I’m having the same issue. Server not working properly. Not app issue. It is working fine from recent and frequent list. Except frequent food is inaccurate.

[Carniehermon]

Wow!!! Same here!  I have done absolutely everything that was suggested to me in fact it really screwed up my app and I had to keep going in and changing everything. When I go to login food, I can only use stuff that’s already in frequent or recent when I tried to type something new and it goes to custom, which gets me absolutely nowhere because it freezes.

[GingerBM]

I'm having the same issue only can enter Food into my log that is in my recent list, and actually only from the last two days. It's frustrating because I watch my calorie count and protein. This needs to be resolved. I'm still trying to justify buying a new Fitbit when my Luxe decides to stop. I thought maybe it's cause I didn't convert over to Google yet.

[Carniehermon]

I was glad to find out I’m not alone with this issue. I hope they fix it really soon because I’ve unfortunately got into rely on it to help with my health

[Katmandid]

I'm having the same problem and tried the same fixes without any success.

[Jay555]

Called to report problem. Missing Food Database N/A. 

Tested on multiple Android devices with fresh install and multiple other troubleshooting attempts, still N/A.

Fitbit Rep Response after consulting with Supervisor: "This is an issue on the application ...this issue has be escalated ...this will fix it ...wait for new version 4.56 ...rollout Friday."  (clarified which Friday?) "Next Friday."

GL Everyone.

[PValadao]

Same for me. The library is not working since yesterday. I've improvise with my history, but need the library ASAP 

[ARK123]

I converted to goggle and it’s still happening