Unable to Search for Food (or bar code scan for food)

[Ohkay91]

I am unable to search or scan food items to log them in my fitbit app. I have already force stopped the app and restarted with no resolve. Foods in my recent and frequent lists appear but I'm unable to search for anything new. 

[Egrana21]

I've tried everything, uninstalling and re installing the app, logging out, syncing, force stop. Nothing works. Now on top of that, my weight loss log is gone. Thanks Fitbit!  

[Banut]

I have same problem guess our food doesn’t count anymore . Someone is probably working on new update and messing everything up that doesn’t need to be updated 

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Likely story they just don’t know what they did and can’t fix it 

[TinaLavallee]

I'm having the same issue since yesterday.  Anyone know what's going on?

[cyblitzbirne]

Same here. Please fix ASAP.

[superbonham]

Fitbit Support: are you listening at all?

This and other unresolved issues with the Fitbit wearables and app seem to be a deliberate motivation to switch to a different solution!?

[mike8n]

Same issue, cannot scan barcodes or access food directory, since Nov 6

[Cunundrum]

Same here.  It says "A food database for the United States is not currently available....."

[GlamorousSugar]

This is very disappointing.  I had hoped this app can be a one stop shop for logging exercise, logging food, sleep etc. so I can manage my health better.  I had also just upgraded to Pixel Watch 4 but I am now trying out MyFitnessPal today because this is the second time the Food logging is having issues.  This is just terrible integration and if MyFitnessPal premium works out more reliably I may just switch my subs to that because I am just a normal person who just wants to live healthier and just have a reliable app that works but this seems to be a low priority for Google.  

[Lberichins]

I have done all these things and am still unsuccessful. I am able to create new foods manually but the scan feature is completely gone and I cannot search the database. My Fitbit is still syncing correctly. I have a Versa 2 and I’m on latest version of iOS. 

[Stickerqn]

Same problem here since yesterday 11/06/2025.

[mamatiger]

Tried all steps.   When I try to search, the app tells me to add a custom item.  When I try to scan it says FitBit is down gor maintenance.   Going on 2 days now

[ramshacklepantr]

A release was out on Apple and I updated. It said "bug fixes" -- I figured it was this.

I was able to perform one search. After that one search, it stopped functioning and continued the same user experience as before the update. The search isn't working. 

[ADP510k]

Yeah, this doesn't work.

[spaceisntsyntax]

This is a non-responsive answer. Please retract it. The problem is on Google's end, not the device or local network. Please provide an ETA on service restoration.

[EddyRendall]

I wonder whether it is more an API issue — databases intact, but nothing draws from that database? 
Obviously, Fitbit is more aware than us! 

[Carol02456]

Tried this but still not working. 

[MLK16]

The food databases globally seem to be inaccessible, not an issue with android or IOS. I would suggest notifying clients that your databases are down instead of having us jump through pointless hoops. Lack of communication lowers trust and loyalty. I know the protocol you follow doesn't come directly from you so please send this response to management .

[MaggieB20]

Problem persists after taking these steps.

Galaxy S24 Android version 16

Fitbit Luxe - Fitbit version 4.55.1

[PM1515]

Why hasn't anyone replied with an estimated time for a solution.  This is unprofessional 

[Steĉjo]

Yes, it's still annoyingly happening.

I tried your suggestion yesterday, so doing it once again and expecting a different result would have Einstein rolling in his grave.