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Unable to Set up Versa to Note 9

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‎04-22-2019 06:08

‎04-22-2019 06:08

I have recently purchased the Samsung Note 9 and can't seem to connect my Versa to it. The app seems to be doing all the right things but the Versa does not seem to display the 4 digit number! I have tried restarting the Versa but it makes no difference. Any help would be gratefully received  

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‎04-23-2019 07:50 - edited ‎04-24-2019 12:35

‎04-23-2019 07:50 - edited ‎04-24-2019 12:35

@SunsetRunner Welcome! Thanks for being part of our Community! 

 

I will gladly assist you setting up your Versa with your phone and thank you for troubleshooting this issue. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try pairing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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