help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to Sync (Samsung Galaxy S8 with Android 8.0)

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2019 00:14 - edited ‎03-12-2019 05:03

‎03-12-2019 00:14 - edited ‎03-12-2019 05:03

So I've had the Fitbit Charge 3 for a couple of months now and - in all this time - the device has probably sync'd with my phone 3 or 4 times.  I've ready various forum posts and tried numerous "solutions".  Previously I could use the reset trick (plug Fitbit into charger and hold button for ~5sec) and that seemed to do the trick but no more).

 

All the tricks do not work and I'm stuck with a device which now no longer even tells the correct time.  Come on, Fitbit, please sort it out!  Your reputation is being serious damaged by this issue.   As it stands I very much doubt I'd by any Fitbit again (there are too many alternatives out there now).

 

Update:

I tried syncing to my Mac performing the following steps:

 

1) Turned bluetooth off my phone (so that the Fitbit wouldn't get confused)

2) Downloaded and installed Fitbit Connect on my Mac

3) Ran Fitbit Connect.

 

From this I got the following:

 

Finding Device -> Syncing With Device -> "An Error Occurred while Syncing!"  An unknown error occurred!

 

Tried restarting/resetting the device but it still happens.  What interesting is that it has synced to this account several times previously so I don't believe it's an Android issue rather than a hardware/firmware issue on the Fitbit side.

 

For reference, I have a Samsung Galaxy S8 with Android 8.0.

Best Answer
0 Votes
1 REPLY 1

‎03-13-2019 11:38

‎03-13-2019 11:38

@JonathanWebb Welcome! Thanks for being part of our Community! Sorry to hear that your tracker isn't syncing with your phone and thank you for troubleshooting this issue. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes