Unable to add friends

[Devinhouchens]

• Unable to add friends using any of the 3 methods , no answers anywhere.  Is fitbit friends still a thing? 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Devinhouchens  you have six friends listed, so you must have been able to add them at one point. Did they ask you or did you ask them? You just go to their profile and send a friend request.

[Devinhouchens]

Yes, it worked a few years ago. Just got a new watch and wanted to add people. Idk 😬

[Odyssey13]

You using a computer or your phone to add them? Not sure why you'd have problems. App up to date?

[Devinhouchens]

Says it was updated January 28th. It seems to be in issue with a lot of people , can't find the answer.

[SilviaFitbit]

@Odyssey13 Thanks for your assistance. 

@Devinhouchens Hi there. Thanks for the details mentioned, it's great to hear that you have a new Fitbit watch. In order to provide you with the correct troubleshooting, please let me know if you're getting any error message when trying to add friends or not finding them at all. 

Hope this helps. 

[Devinhouchens]

It's an error 403 every single time

[SilviaFitbit]

@Devinhouchens Thank you for getting back. In this case, I'd like you to try the following procedure: 

- Log out from your app

- Force quit it 

- Clear cache and restart your phone 

- Log back in and try to add friends 

If you're still unable to add them, please attach a screenshot to your next reply. 

Hope this helps.