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Unable to agree terms and conditions

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‎10-14-2019 08:50 - last edited on ‎10-15-2019 17:02 by Fitbit Moderator

‎10-14-2019 08:50 - last edited on ‎10-15-2019 17:02 by Fitbit Moderator

Screenshot_20191014-174809.png

 

 

It won't let me Agree..any one else having this issue?

 

Moderator edit: Subject for clarity 

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‎10-15-2019 17:02 - last edited on ‎09-18-2025 11:04 by Fitbit Moderator

‎10-15-2019 17:02 - last edited on ‎09-18-2025 11:04 by Fitbit Moderator

Welcome to the Community Forums @Angela_La.

Thanks for bringing this to my attention and for attaching an image into your post, seems odd that you're unable to agree our terms and conditions. To better assist you with this, can you please let me know which Android mobile device are you using? If you haven't already done so, please try the following steps and try again:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

Keep me posted and let me know if you have any additional questions.

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