Unable to change portion sizes on my Fitbit app

[Longy1]

Hi all  having a bit of trouble changing my portion sizes rather than it saying 1 serving I normally change to grams or milliliters but it's stopped working now it's just stuck on serving can anyone help

Moderator Edit: labels

[SilviaFitbit]

@Longy1 Hi there. Thanks for the details mentioned. 

I moved your post to this board, in an effort to keep the forums organized. I'd like you to try the following troubleshooting: 

- Log out from the Fitbit app 
- Force quit it > Clear cache 
- Restart your phone 
- Log back in 

Let me know how it goes. 

[GalaxyOtter]

I've done as you suggested above but when I go to log food I cannot chane it from "serving size", which means I can't enter accurate data. Do you have any other advice? I downloaded the andriod FitBit app just last week.

[SilviaFitbit]

@GalaxyOtter Hi there. Thanks for the troubleshooting tried prior to posting. 

I'd like you to let me know the phone model and OS installed, please attach a screenshot to your next reply. 

Hope this helps. 

[Longy1]

I've done as suggested and still no difference my phone is a Google pixel 3

[SilviaFitbit]

@Longy1 Thank you for getting back. 

I'd like you to let me know if you're seeing the arrow to change the portion size and let me know what happens when you tap on it. In order to further investigate, please attach a screenshot to your next reply. 

Hope this helps. 

[Longy1]

 this is all I can see

[SilviaFitbit]

@Longy1 Thank you for the screenshot attached. Your report is appreciated, our team is aware of this and working towards a resolution. Your patience and understanding is appreciated. 

Have a good weekend. 

[GalaxyOtter]

@SilviaFitbitWhat I can see is exactly the same as what @Longy1 has posted in their screenshot.

I have a Samsung Galaxy 7 using Android.

Many thanks,

Jenna

[SilviaFitbit]

@GalaxyOtter Hi there. 

Thanks for letting me know the phone model you have. Your report has been shared with my team for further investigating. 

In the meantime, you may want to log food directly from the online Dashboard. 

Thanks for your understanding. 

[Longy1]

No arrow 

[Hammcd]

all of a sudden 2 months ago there is no arrow to change the portion sizes for food logging.

it use to let me change between oz, cups, etc

now it is stuck to 1 unit of measurement and I cannot change it in the app.  I have to go to the website to change it.

I have a galaxy s20

worked fine until a couple months ago

[SilviaFitbit]

@Hammcd Hi there. Thank you for the details shared. 

I've moved your post to this thread as you're experiencing the same that the previous user reported. This has been shared with my team and they are already investigating this, your patience and understanding while this is resolved is appreciated. 

Thank you for your understanding. Have a nice day. 

[RS29P]

When I go to log the food on the calorie counter the units have dispeared.  I have tried deleting and reinstall the app.  I have the latest version.

Moderator Edit: Clarified subject

[SilviaFitbit]

@RS29P Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

I've moved your post to this thread as you're experiencing the same than others reported here. This has been shared with my team and they will further investigate it and look for a resolution. 

Thank you for your understanding. 

[steveo57]

The answer to this is here   https://community.fitbit.com/t5/Android-App/Food-Log-Can-t-Select-Serving-Measurements/m-p/4805778#M...  read through to the end

[nevynevster]

Hi silvia, it works it is just invisible. A white on white arrow. Can you please pass that on developers to fix. 

[SilviaFitbit]

@steveo57 Hi there. Thank you for sharing that thread. 

@nevynevster Thank you for getting back. I appreciate that you shared this information, I'm sure it will help others on the forums. 

Have a good weekend. 

[Debstarrichards]

Mine is doing the same thing. I can’t change servings.

[SilviaFitbit]

@Debstarrichards Thank you for getting back. 

Please confirm that you've tried the troubleshooting shared in this post. Also, make sure that the latest Fitbit app version is installed on your phone. 

Hope this helps.