Unable to log in to the app.

[kegegk]

no connection with Fitbit
05/15/18 - My smartphone Meizu M3E (FLYME ) stopped connecting with Fitbit 2.71 (invalid email or password).
Connection to WIN-7 IE11 is active.
What to do?

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15.05.18 -- Мой смартфон Meizu M3E (FLYME) перестал соединяться с Fitbit 2.71 (invalid email or password).
Подключение на WIN-7 IE11 действует.
Что делать?

Moderator Edit: Clarified Subject.

[Julia_G]

Hi, @kegegk, it sounds like you logged in to your app with the wrong email or password. If you are logged in on your computer you can check this on your profile settings page.

[kegegk]

No, I checked several times.
Login and password are correct

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PS
on the smartphone appears clarification
  "Not f valid email"

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I have a mail .. @ gmail.com

[kegegk · Accepted solution]

I did not understand what it was. 
As a result - after numerous unsuccessful attempts - it was connected! 
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Так и не понял что это было.
В итоге - после многочисленных безуспешных попыток - соединилось!

[Julia_G]

Hi, @kegegk, I'm very glad to hear that you got connected!

[MarcoGFitbit]

Hello @kegegk, I hope you're doing well, it's great to see you around. It's nice to see you too @Julia_G, thanks for all your help. 

@kegegk, I appreciate you have reported this situation. We experienced an outage recently, which was the reason you were not able to log in to the Fitbit app. However, this issue has already been resolved and I would like to thank you for coming back and letting me know the situation was already resolved on your end. 

If there's anything else I can do for you, please feel free to reply. Happy stepping! 

[kegegk]

Спасибо за разъяснение.

Теперь ситуация для меня прояснилась.