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Unable to login on the Fitbit app

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‎09-21-2021 07:49 - last edited on ‎09-21-2021 08:19 by Fitbit Moderator

‎09-21-2021 07:49 - last edited on ‎09-21-2021 08:19 by Fitbit Moderator

Can not log into my account on my new phone Samsung A71 does not accept my e-mail or password no issues with old phone Samsung A50 or on my laptop 

 

Moderator Edit: Clarified subject

 

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‎09-21-2021 08:23 - last edited on ‎08-26-2024 11:01 by Fitbit Moderator

‎09-21-2021 08:23 - last edited on ‎08-26-2024 11:01 by Fitbit Moderator

Welcome to the Fitbit Community, @Stevek21.

Thanks for the details about the login difficulty. Are you able to login on the Fitbit's website? If you're getting an error message saying that your username does not exists or password is incorrect, I recommend you to select the option "Forgot Password?" on the Fitbit app so you can receive an email with the option to reset your password.

By the way, I moved your post to the Android thread to keep the forums organized.

Hope this helps.

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‎09-22-2021 01:23

In response to BraulioFitbit

‎09-22-2021 01:23

Many thanks 

I had already done that but a bit of perseverance by the wife managed to resolve it.

 

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‎09-22-2021 07:05 - last edited on ‎08-26-2024 11:01 by Fitbit Moderator

In response to Stevek21

‎09-22-2021 07:05 - last edited on ‎08-26-2024 11:01 by Fitbit Moderator

Hi, @Stevek21.

Thanks for the update and I'm glad that you could login back to your Fitbit account 😀.

Thanks for stopping by, see you around!

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
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