Unable to pair Blaze

[AAverin]

I am unable to pair my Blaze watch with the app, it constantly complains about bluetooth issues and what not. At the same time, my Jaybird X3 bluetooth headphones have no issues playing the whole day.

The only way I can pair my watch is if I go to the app settings and clear the cache.

The problem is, I have to do this every few weeks, otherwise the watch just wont sync at all.

Another big issue is that if app is not up to date it just stops syncing and tracking GPS. With frequent app updates, runs tracking just doesn't work.

[LanuzaFitbit]

Hello @AAverin! 

Thanks for sharing the steps you follow to get it to sync.

It is possible that the pairing of the headphones is in some way interfering or preventing the the Blaze to connect with your phone. Have you tried syncing while the headphones are off or far away from the phone? That should improve the syncing capability of the Blaze.

Let me know if you have any further questions.

[AAverin]

Hello @LanuzaFitbit.

Problem was present long before I started using Bluetooth headphones. 

After some time blaze just stops pairing properly and syncing. If I remove the device and try to pair it again - I always get blietooth problem dialog.

After I wrote the post this happened one more time already. And the funny thing is that this is my 2nd fitbit that behaves this way. Last time you guys just sent me a replacement.

That makes me thinking of that problem isn't in the Blaze, but in fitbit app 

[LanuzaFitbit]

Hello @AAverin.

Thanks for letting me know about that.

In this case I'd like to ask you what phone is it that you are using to sync your Blaze?

Look forward to your reply. 

[AAverin]

Samsung Galaxy S7 

[LanuzaFitbit]

Hey @AAverin.

Thanks for letting me know.

I'd say we try to restart the whole connection between the Blaze and your S7 by removing you Blaze from your phone's Bluetooth settings and then running the setup once again.

That should definitely help get this situation resolved.

Let me know if you have any further questions.

[AAverin]

Hey @LanuzaFitbit

That's exactly what I end up doing every 1-2 weeks, otherwise nothing is working.

Doesn't sound like a good solution – it's quite frustrating to find out that nothing got tracked after a long bicycle ride.

Any chance development team could take a look into this issue? If I am not mistaken, this happened to more then 1 device already

[LanuzaFitbit]

Hello @AAverin.

Thanks for sharing that.

That sounds very frustrating and I definitely understand how you must be feeling. I will be passing this on to the rest of the team and if I receive any news on the matter I'll be sure to let everyone know about it.

Feel free to reach out with any further questions.