Versa won't sync/load photos...

[Janinewhite]

It used to work now doesn't. I've uninstalled and reinstalled and all settings are enabled 🤔

[LanuzaFitbit]

Hey @Janinewhite! 

Thanks for bringing this up, trying to reinstall the app and sharing that picture.

I'd like to ask, what exactly is it that happens when you  tap on that button? Do you get some sort of error message or something? If so, what does it say?

As for the syncing situation, please try to follow these steps in order. They should definitely help out in getting your Versa to sync.

Let me know if you have any further questions.

[Janinewhite]

When I click on the photo option the screen goes white for a second then just goes back to dashboard. 🤔
I used to be able to share with a photo behind the stats, I've not changed any settings either

[LanuzaFitbit]

Hello @Janinewhite! 

Thanks for the clarification.

What phone are you using? Also, have you updated the app to the latest version? Perhaps it could be related to that.

Additionally, do you have access to any other phone that you could use to try and duplicate the issue? If so, please do.

Let me know if you have any further questions.