Unable to pair Versa 2 with Samsung S9+

[BonzeUK]

Hi,

Been trying to setup a Versa 2 with my S9+.

More often than not it doesn't find the Versa2 and gives the option to 'Retry'.

But every now and then it will say "Found it!" with a big green tick and a spinny 'Connecting....'

But then it will go to the 'Try Again' screen.

The watch will not give a pin number.

I've checked it's fully charged, reset it a few times, checked the phone bluetooth, etc.

App version 3.6.1 (20243433)

[RicardoFitbit]

Hello @BonzeUK, welcome to the Community Forums!

I appreciate the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

I'll be around if you need anything else, please keep me posted.

[BonzeUK]

Thankyou for your reply.

I read and tried everything on those two pages, but with no joy.

The most that would happen is the "Found it!" page and then 'Connecting...'

Nothing further.

I am able to re-connect my Ionic and Aria2 with no problems after I had removed them from the app.

I will keep trying.