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Unable to setup Inspire HR with Amazon Fire tablet

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‎06-02-2020 18:31 - last edited on ‎06-02-2020 19:41 by Fitbit Moderator

‎06-02-2020 18:31 - last edited on ‎06-02-2020 19:41 by Fitbit Moderator

For fire tablet users

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-02-2020 19:36

‎06-02-2020 19:36

Hi @KorbanP  the Fire OS is not compatible.

 

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "

Stepping in the U.S.A. since September 2013. Android 14

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‎06-02-2020 19:37 - last edited on ‎08-06-2024 12:05 by Fitbit Moderator

‎06-02-2020 19:37 - last edited on ‎08-06-2024 12:05 by Fitbit Moderator

Hi @KorbanP, welcome to the Community Forums.

Thanks for bringing this to our attention. To resolve this, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Just as our friend @Odyssey13 mentioned in her post, keep in mind that the Amazon Fire tablets are not compatible with our products and services, therefore, you can experience some connection difficulties with it.

I'll be around if you need anything else, please keep me posted.

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