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Unable to setup device

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‎08-01-2019 13:46 - edited ‎08-04-2019 01:30

‎08-01-2019 13:46 - edited ‎08-04-2019 01:30

the device was unable to complete setup beyond the point of entering  the 4 digit number, what should i do, 

 

Moderator edit: Subject for clarity 

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‎08-01-2019 14:08

‎08-01-2019 14:08

I did that.

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‎08-02-2019 20:09 - last edited on ‎09-24-2025 10:22 by Fitbit Moderator

In response to SunsetRunner

‎08-02-2019 20:09 - last edited on ‎09-24-2025 10:22 by Fitbit Moderator

Hello guys! @SunsetRunner @DrMohit  welcome to the Community Forums, thanks for bringing this to my attention. It's a pleasure for me to assist both of you with the inconvenience experienced with your Fitbit devices.

@DrMohit  If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. Same for you @SunsetRunner, please keep me posted. 

I'll be around. 

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