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Unable to setup wallet

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‎05-28-2020 11:30 - last edited on ‎06-07-2020 14:58 by Fitbit Moderator

‎05-28-2020 11:30 - last edited on ‎06-07-2020 14:58 by Fitbit Moderator

I am trying to set up a new Versa 2.  I think everything is connected now except for the Wallet feature, which I am interested in using.  I am using a Samsung S7, and in the app I am tapping on the wallet icon, then the "get started" button, and it gets stuck on the "Connecting..." Screen.  I have also tried restarting the app and restarting my phone.

 

Moderator Edit: Clarified subject

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‎06-07-2020 14:56 - last edited on ‎09-10-2025 10:28 by Fitbit Moderator

‎06-07-2020 14:56 - last edited on ‎09-10-2025 10:28 by Fitbit Moderator

Hi @BCBABex, welcome to the Community Forums! 

Thanks for bringing this to our attention and for the details that were shared, your effort trying some troubleshooting steps before posting is appreciated. To resolve this situation, I recommend you to try the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Then, please check the information that's specified on our help article: What should I know about Fitbit Pay? to setup the Fitbit Wallet feature of your Fitbit device. 

Let me know if you have any additional questions.

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