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Unable to sync Charge 2

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‎05-22-2020 10:38 - last edited on ‎05-25-2020 18:56 by Fitbit Moderator

‎05-22-2020 10:38 - last edited on ‎05-25-2020 18:56 by Fitbit Moderator

Am trying to resync my Charge2 to my phone it keeps saying no internet connection.   I have checked and I do have an internet connection.  I tried forgetting the connection and reconnecting but doesn't seem to work.  Any ideas?

 

Moderator Edit: Clarified subject

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‎05-25-2020 18:56

‎05-25-2020 18:56

Hi @MATyson, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared in your post, your effort troubleshooting this matter is appreciated. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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