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Unable to sync Charge HR with Samsung S7

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‎06-02-2020 03:38 - last edited on ‎06-02-2020 18:11 by Fitbit Moderator

‎06-02-2020 03:38 - last edited on ‎06-02-2020 18:11 by Fitbit Moderator

I'm having trouble syncing my charge HR to my Samsung s7. Samsung can't find my charge HR does it need updated? Has been in drawer for over a year. If update needed, How do I do this. 

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎06-02-2020 18:09 - edited ‎06-02-2020 18:12

‎06-02-2020 18:09 - edited ‎06-02-2020 18:12

Hi @Sylviac3, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Since you haven't used your Charge HR in a while, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article to check if there's a firmware update pending.

 

I'll be around if you need anything else, please keep me posted.

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