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Unable to sync Fitbit device

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‎01-30-2020 15:51 - last edited on ‎01-31-2020 16:47 by Fitbit Moderator

‎01-30-2020 15:51 - last edited on ‎01-31-2020 16:47 by Fitbit Moderator

When I try to sync now all I get is an exclamation mark..what is this supposed to mean?

 

Moderator edit: Subject for clarity 

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‎01-31-2020 16:46

‎01-31-2020 16:46

Hello @Rimviewtrail26, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know if the exclamation mark is shown on your Fitbit device or in the Fitbit app? Which Fitbit and phone are you using? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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