Hello @Triggha, welcome to the Community Forums!
Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. To better assist you with this, can you please clarify if your Ionic isn't turning on or not syncing? If your device is not turning on, can you please let me know if the heart rate sensors are still flashing or is your device completely unresponsive? You can check: Why isn't my Fitbit device's battery charging? to try some troubleshooting steps.
If syncing, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted, I'll be around if you need anything else.
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