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Unable to sync Versa

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‎05-27-2020 11:29 - last edited on ‎05-27-2020 20:13 by Fitbit Moderator

‎05-27-2020 11:29 - last edited on ‎05-27-2020 20:13 by Fitbit Moderator

My versa will not sync!! Keeps telling me to put on charger. Its fiully loaded. I see no change on versa screen.

 

Moderator Edit: Clarified subject

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‎05-27-2020 20:13

‎05-27-2020 20:13

Hello @Delmaswal, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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