09-13-2016 11:59 - last edited on 09-19-2016 06:39 by RobertoME
09-13-2016 11:59 - last edited on 09-19-2016 06:39 by RobertoME
For about a week now my fitbit phone app is not matching up to my watch. It keeps saying unable to sync, can not reach device or sync has already been scheduled. I'm in the middle of challenges and just got off a 20HR shift where I walk all day long. The app is showing it needs to sync as well as only having walked for 18K steps which is done in a 9HR work work day. And today the app is only showing 880 steps. I have no idea how to fix this please help.
Moderator Edit: Updated Subject For Clarity.
Answered! Go to the Best Answer.
10-02-2016 11:01
10-02-2016 11:01
10-03-2016 17:24
10-03-2016 17:24
Hey everyone -- I recommend trying out the following troubleshooting tips:
If that doesn't resolve the issues, I suggest contacting our Support Team and letting them know of your experience. I am fully confident that our team will be able to help you get back on track.
10-03-2016 17:38
10-03-2016 17:38
10-03-2016 17:41
10-03-2016 17:41
10-04-2016 05:28
10-04-2016 05:28
10-04-2016 07:07 - edited 10-04-2016 07:09
10-04-2016 07:07 - edited 10-04-2016 07:09
I have similar problem. I have three phones Moto X, Samsung S5 and a new Moto Pure Edition. My FitBit Blaze syncs with both the Moto X and Samsung phone but it will not even pair with the new Moto Pure Edition. Very frustrating.
10-14-2016 10:00 - edited 10-14-2016 10:01
10-14-2016 10:00 - edited 10-14-2016 10:01
Hey, @bdug, @picaso813, @lsnyder, @urkson! It is nice to have you here. If you are still having issues after trying all the troubleshooting steps provided in this thread, I suggest you get in contact with our Support team so they can provide with the best options available.
If the phone has not been added to this list, is because it has not been tested by our engineers and some features might work and some others might no, or it can not work at all. I'm sorry about this, but they are currently updating this list, so let's hope that your phone will be implemented soon!
10-25-2016 18:29 - edited 10-25-2016 18:31
10-25-2016 18:29 - edited 10-25-2016 18:31
I've been having all these issues also for about three days now. I've done all the suggestions from the mods on here. Something is wrong with the app. I can never get the app to sync unless I reboot my phone.
10-31-2016 12:10
10-31-2016 12:10
same here having problems syncing with both android phone and computer!! getting a little annoyed after restarting twice and still no results.
10-31-2016 14:21
10-31-2016 14:21
11-01-2016 08:18
11-01-2016 08:18
01-17-2017 16:42
01-17-2017 16:42
None of these options has worked for me. I have only had problems with the latest fitbit update on the app.
01-31-2017 08:20
01-31-2017 08:20
Hello, @sdhoey, @miralexis, @JooDS2, @lajmoran! I'm happy to see you here. If you are still experiencing issues after restarting your tracker, you made sure you are running the latest version of the App and have logged out and back in from the App, please get in contact with our Customer Support team, they have some tools to further investigate what is going on with your tracker.
Hey, @urkson, I'm glad to hear that you are back on track!
Keep me posted!
02-23-2017 05:43
02-23-2017 05:43
I was having this issue for several days. I was getting "can't connect to fitbit.com". I logged into fitbit on my computer and my phone started syncing.
05-25-2017 15:16
05-25-2017 15:16
05-26-2017 07:05 - edited 05-26-2017 07:09
05-26-2017 07:05 - edited 05-26-2017 07:09
Hey, @CYAAK, @Grandmatf! Welcome aboard! Please restart your tracker at least 3 times in a row and then follow the setup process, if it doesn't work using the App, please do it using a computer by following the instructions below:
@Grandmatf, I'm glad to hear that you are back on track!
@CYAAK, let me know how it goes!
09-19-2017 00:00
09-19-2017 00:00
Just upgraded from Galaxy 6 to 8+ and charge 2 wont sync. Tried turning off bluetooth uninstal fitbit app and reinstal no joy. What next.
01-16-2018 11:47
01-16-2018 11:47
Hi i have tried all of the what you have been suggesting all evening, forced the app off, connected the fitbit and pressed the button 3 times, powered on and off, got rid of the app and popped it back on and it still doesn't sync properly.
Today i have 7800 steps the app says 2966 steps arggggg
01-16-2018 14:58
01-16-2018 14:58
I've been having the same issues since last night. I have tried all the suggested steps ( uninstall app, turn bluetooth off and on, turn phone off and on etc etc). Nothing is working, it's synced once today then that was it!
01-17-2018 20:40
01-17-2018 20:40
Come on fitbit own up. You have messed up. Now deal with it. You will be haemorrhaging customers at this rate. I think you should henceforth be known as fibbit. Because I certainly feel that we are all being given the runaround.