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Unable to sync with Note 5

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‎05-13-2016 18:55

‎05-13-2016 18:55

Today is the fist time my note 5 is not syncing with my Alta fitbit. It gives me an error that says can't connect with live...
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‎05-15-2016 04:34

‎05-15-2016 04:34

Welcome to the Community @Sexyricanfranny. The reason why your tracker is not syncing with your Note 5 is because this phone is not compatible yet. Our team still testing the compatibility of it. In the meantime, I recommend syncing your tracker with a computer or with a Compatible Mobile Device.

 

Keep the stepping up! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-11-2016 17:03

‎07-11-2016 17:03

@Sexyricanfranny -- UPDATE: The Galaxy Note 5 is now listed as a supported device here. I recommend trying to sync again and/or following these troubleshooting tips if you continue to experience issues.

Erick | Community Moderator

It's all about the food! What's Cooking?

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