Unable to sync

[Wlsobczak]

Fit bit will no longer sync...even with all suggestions from customer service...please fix this issue

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Wlsobczak. Welcome to the Forums!

I'm sorry about the syncing issues you're experience, and thanks for the steps that you've tried. You did a good job! I've been informed by our Support Team and apparently they already took your case under their wings. They'll keep working with you via email, so make sure to check your inbox so you can receive more details.

Keep me posted.

[Clarelp]

The syncing issues have been going on for several weeks.  I have read that Fitbit can't deal well with Android anymore.  True?

[Jeffcozzag]

Totally True. I even went out and bought a compatible device (after using a Samsung J2 Pure with Charge 3 for months) paid for the new phone, new carrier, etc. And it still didn't work. They ultimately told me today (after the second call,just today, 2 chats and at least one other call since the 31st) ) that it was their issue and I should just call back tomorrow. For me it started Aug 31st at the earliest. Did I buy a new phone just because they had an issue and still haven't done much to alert anyone?

[Clarelp]

I'm checking other options... Garmin has a good one available used on
Amazon...

[Jeffcozzag]

@LizzyFitbit 

Any mention of a fix since they "took it under their wing? It seems like they are communicating directly with @Wlsobczak, which is great, but this seems to be bigger than "a" user.   For any that want to try there is this article from 2 days ago.  Sadly I have not yet had this work for me but it has for a friend.

[Clarelp]

I'm not the one they took under their wing.... I think I am going to make
the Garmin purchase. I haven't heard from fitbit yet personally.