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Versa 2 not pairing with Samsung Galaxy 9

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‎12-25-2019 14:50

‎12-25-2019 14:50

I talked too a fitbit CSR today and he stated that there is a software issue with the Fitbit Versa 2 pairing with the Samsung Galaxy 9. Is there a timeline when this issue will be fixed?

 

When I bought this watch for my wife, it was stated that the Samsung Galaxy 9 was fully supported. Why does Fitbit constantly have pairing or connectivity issues after the fact?

Having a page dedicated to the status of known issues/tickets would be beneficial to all of the customers that have to suffer due to Fitbit's lack of technical skills.

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6 REPLIES 6

‎12-25-2019 14:45

‎12-25-2019 14:45

I talked too a fitbit CSR today and he stated that there is a software issue with the Fitbit Versa 2 pairing with the Samsung Galaxy 9. Is there a timeline when this issue will be fixed?

 

When I bought this watch for my wife, it was stated that the Samsung Galaxy 9 was fully supported. Why does Fitbit constantly have pairing or connectivity issues after the fact?

Having a page dedicated to the status of known issues/tickets would be beneficial to all of the customers that have to suffer due to Fitbit's lack of technical skills.

Best Answer

‎12-25-2019 14:48

‎12-25-2019 14:48

I talked too a fitbit CSR today and he stated that there is a software issue with the Fitbit Versa 2 pairing with the Samsung Galaxy 9. Is there a timeline when this issue will be fixed?

 

When I bought this watch for my wife, it was stated that the Samsung Galaxy 9 was fully supported. Why does Fitbit constantly have pairing or connectivity issues after the fact?

 

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‎12-25-2019 16:01

‎12-25-2019 16:01

Hi @Blayzer21  your posts were merged into one thread so you can get your responses in one place. Since you talked to customer support, you already have the Fitbit company's information. I had problems with my Samsung 8, but recent app updates took care of it. Be sure you have the latest version of the app for your phone and the latest update on your phone. Android 9 had an update last week.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-25-2019 20:57

In response to Odyssey13

‎12-25-2019 20:57

Thank you. Both the phone and Fitbit app have had the latest update.

Just waiting for Fitbit to come up with a fix in a timely manner.

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‎04-11-2020 12:39

In response to Blayzer21

‎04-11-2020 12:39

How do I pair versa2 to Samsung 9

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‎04-11-2020 13:29

In response to Pglass

‎04-11-2020 13:29

Hi @Pglass  here is a link to the article on how to set up - click to go there

Stepping in the U.S.A. since September 2013. Android 14

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